To examine how states' Temporary Assistance to Needy Families programs operate at the front lines of service delivery and how the management of these offices influences the nature of interactions between caseworkers and clients. The study's primary research question is: how do state and local policies and management systems affect the front-line practices of TANF programs?
Program/Policy Description
The mode of operation of welfare offices has changed from an “eligibility/compliance” culture to one which must integrate welfare with earnings and deal with cases more individually rather than generically.
Notes
The Front-line Management and Practice study is an extension of the Rockefeller Institute’s State Capacity Project.
