http://www.researchforum.org/project_general_395.html

Case Studies of Service Integration

General Information

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Evaluator(s) Nelson A. Rockefeller Institute of Government
Investigator(s) Mark Ragan (Nelson A. Rockefeller Institute of Government)
 
Domain Income Security/TANF
Community/Neighborhood
Status Operational with Findings
Duration Feb 2002 - May 2003
Type Research and/or Program Evaluation
Program/Policy Description Case Studies of Service Integration examines the nature and impact of service integration strategies at selected sites around the country. The Rockefeller Institute visited sites in 12 states where human service program managers have undertaken substantial efforts to integrate the delivery of human service programs. Selected site visit reports that document strategies, critical success factors, lessons learned, and operational tools, such as information technologies, that have contributed to the success of these efforts, are available at the links below. The reports reflect the focus of the research, which targeted efforts to coordinate and integrate services in income support programs, such as TANF and Food Stamps, with other programs.
Notes No notes reported.
 
Last Updated 00/00/00
Type of Summary Unreviewed
Contact(s) Mark Ragan (mragan07@comcast.net)
Nelson A. Rockefeller Institute of Government
411 State Street Albany
(T) (518) 443-5522
(F) (518) 443-5788
Submitter(s) Research Forum Staff (info@researchforum.org)
National Center for Children In Poverty
215 West 125th St, 3rd Fl
(T) (646)284-9600
(F) not reported

Populations Studied

Target Population Local government
Social/Community service agencies
Subgroups Analyzed Caseworkers/managers/administrators
Sample Size and Unit Human service programs in 12 states
Execution not reported.

Sites Studied

San Mateo County, CA;
El Paso and Mesa Counties, CO;
Bibb County, GA;
Jefferson County, KY;
NE;
Montgomery County, OH;
Jackson and Coos Counties, OR;
Fairfax County, VA;
Racine and Kanosha Counties, WI

Program Components, Policies, and Activities Evaluated

Social/Support services

Administration/Implementation

Variation in program components across sites? No

Outcomes Assessed

Service utilization

Program implementation

Types of Studies

Type Descriptive/Analytical Study
 

Data Sources

Source Administrative data
 
Source Field Research
 
Source Interview
 
Source Program descriptions and documents
 
Source Survey
 

Findings Available

Interim Descriptive/Analytical Findings

Recommendations

Existing Publications

11/01/02 Case Studies of Service Integration: Service Integration In San Mateo County, California: Multiple Strategies with a Single Goal Rockefeller Institute
11/01/02 Case Studies of Service Integration: Service Integration In Colorado: Connecting Programs to Better Services in Mesa and El Paso Counties Rockefeller Institute
03/01/02 Case Studies of Service Integration: Building Collaboratives to Deliver Human Services In Bibb County, Georgia Rockefeller Institute
11/01/02 Case Studies of Service Integration: The Neighborhood Place System: Service Integration in Jefferson County, Kentucky Rockefeller Institute
11/01/02 Case Studies of Service Integration: Service Integration Supported By Information Technology: The N-FOCUS System in Nebraska Rockefeller Institute
11/20/02 Case Studies of Service Integration: Human Services in Montgomery County, Ohio: Service Integration Writ Large Rockefeller Institute
01/01/01 Case Studies of Service Integration: Service Integration in Oregon- Successful Local Efforts Influence Major State Reorganization Rockefeller Institute
08/01/02 Case Studies of Service Integration: Steps on the Path to Service Integration In Fairfax County, Virginia Rockefeller Institute