"Extended case management is a promising way to support job retention. PESD shows that it is feasible to provide case management services to newly employed welfare recipients. However not all clients need or use these services, and the challenge is to identify those who will benefit from them" (p.2).

Simplifying service delivery mechanisms can enable program staff to focus more on service coordination and on meeting other needs of clients.

Programs should form closer links with employers, so that case managers or other staff can help resolve at least some work-related issues.

Programs considering adding job retention assistance to their current set of services should carefully assess what services their programs currently provide and make changes to fill gaps in their current system